At BottleTruth.com, every product is made to order. This allows us to create unique, high-quality apparel and gifts while reducing waste and overproduction.

Order Processing

All orders are processed after payment is successfully received.

Production Time

• Standard production time: 2–5 business days
• During holidays, promotions, or peak seasons, production may take slightly longer.

Once your order is completed, it will be shipped to the address provided during checkout.

Shipping Times

Estimated delivery times within the United States:

Please note that delivery estimates begin after production has been completed.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information.

Tracking updates may take 24–48 hours to appear after shipment.

You can track your shipment anytime using the link provided. https://bottletruth.com/track-your-order/

Shipping Costs

Shipping rates are calculated at checkout based on:

• Delivery location
• Product type
• Order size
• Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.
• Additional shipping fees may apply.
• We cannot guarantee replacement or refund for orders delivered to an incorrectly entered address.

Please contact us immediately if you notice an address error after placing your order.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for:

• Import duties
• Customs fees
• Local taxes
• Other charges imposed by their country

BottleTruth.com is not responsible for delays caused by customs processing.

Delayed or Lost Shipments

While most orders arrive on time, delays can occasionally occur due to:

• Weather conditions
• Carrier disruptions
• High shipping volumes
• Customs processing
• Other circumstances beyond our control

If your package appears lost or significantly delayed, please contact our support team and we will assist you in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery and include:

• Your order number
• Photos of the damaged item
• Photos of the packaging (if applicable)

We will review the issue and provide a replacement or refund when appropriate.

Contact Us

If you have any questions regarding shipping, please contact us:

BottleTruth.com

Email: support@bottletruth.com

We appreciate your support and look forward to delivering products that celebrate bourbon culture and the stories behind every bottle.